Refund & Cancellation Policy

Saathik is a pay-as-you-go digital service. This policy explains when a refund or credit re-issue applies.

Try before you pay

Your first conversation is free and needs no card, so you can judge Saathik before you spend anything. Beyond that, you top up a balance in rupees and pay only for what you use.

Credits and refunds

• Because credits are a digital service consumed the moment you use them, purchased credits are non-refundable and non-transferable, except as set out below.
• Your balance never expires, so unused credits are always available to you — there is nothing to lose by keeping them.
• Verified failure on our side: if a genuine technical failure on Saathik's side consumes your credits without delivering the result, we will re-issue those credits to your account once we verify it. Re-issue is in credits, not cash.
• We do not refund credits already consumed, a change of mind, or a successful action you simply did not like.

How to request

Email support@saathik.com within 7 days, from your registered email address, with your Razorpay payment / transaction ID and a short description of what went wrong. We aim to respond within 3 business days, and any approved credit re-issue is applied to your account promptly.

Contact

Flipoye